Using the StyleSeat Help Center for Professional

Article Summary: Learn about the different ways you can use our Help Center to get what you need.

Getting help from our team of Support Specialists and Customer Success Managers is now even easier through our StyleSeat Help Center

Navigating the Help Center

Search Bar: Find relevant information quickly by using a keyword search or typing in your question for straight forward search and navigation.

Designated Professional and Client Tabs: Are you a client or a professional searching our Help Center? Locate the information most relevant to you by selecting which type of customer you are. Content will be updated on the homepage for each tab.

Featured and Guide Articles: Informative and interactive guides to highlight articles for either professionals or clients to help connect you with important business and account information.

Top Articles: Connect with top searched and viewed articles in our Help Center.

NOTE: By clicking the button "Browse All Topics" or "See All Articles" you will be taken to our Category page with a full list of articles

Category Page with a List of All Articles

If you would like to view a full list of our articles, head over to the Category page. This page is accessible from the homepage by clicking on either:

  • Browse All Topics
  • See All Articles

Using our Help Center Chat Tool

If you need assistance locating the information you are searching for to answer your question, our Help Center AI chat tool can help! Just tap or click the StyleSeat Icon at the bottom of your screen to access our chat tool to view recommended articles based off your question or keywords. 

If the recommended articles don't resolve your issue, you'll have the option to speak with a live chat agent or Contact Support in the chat box. You can also go directly to our Contact Us page to submit an email/ticket to Support.

Live chat agents are available Monday - Friday from 10:30 am - 8:00 pm EST.

Connect With a Member of our Support or Success Team

You can contact our team directly by submitting an email/ticket through our:

  • Chat tool
  • Contact page
  • For inquiries related to refunds - submit a refund request here

StyleSeat is committed to providing our community with a resolution as quickly as possible. On average, you can expect a response to your inquiry within 1 business day and a full resolution within 3 business days. 

Support Hours of Operation are Monday-Saturday 6a-6p PST/9a-9p EST.

NOTE: you can also access the email submission page from the bottom footer of the page by clicking "Contact Us"
Best Practices When Submitting an Email to Support
  • Provide the email associated with your Professional or Client account; doing so will help us find your account faster, let us troubleshoot quicker, and give you an answer in a timely manner
  • Be sure to enter a Subject and provide as much detail as possible in the Description
  • As an example for the Description, if you're asking about a specific appointment, let us know the date and time of the appointment, the name of your professional or your client, appointment cost (if relevant), and any other information that will help guide us
  • You can also include screenshots or a video to help show us what you're experiencing; please note that you should not include screenshots or videos that contain any private information like account or credit card numbers; that's handled securely through the app and no one at StyleSeat will ask for full account information
  • Last but not least, when choosing Professional or Client, you'll be taken through options that start broadly then hone into the specific issue you are experiencing; following this path will help us assist you by properly directing the inquiry to the right team and getting us info that will help answer your question
  • If you have multiple questions, select the most urgent and we'll prioritize answering that first
  • If you don't find your exact issue, choose what's closest and we'll continue to help
Support Response Time: How Long Does it Take to Get My Issue Resolved?

StyleSeat is committed to providing our professionals with a resolution as quickly as possible. Some inquiries or assistance can require follow up depending on the situation, while others like “account access” for example will be handled with priority.. On average, you can expect a response to your inquiry within 1 business day and a full resolution within 3 business days. 

We appreciate you being a part of our community and would like to thank you for taking the time to reach out to us.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Modified on Wed, 28 Feb 2024 at 08:36 AM