Deposits | Information For Professionals

In order to access this feature, you need to be subscribed to the Premium plan and have payments enabled.

Updating Settings

1. Go to Menu
2. Click on Payments & Policies
3. Select Deposits

Turning Deposits ON/OFF

Under Require Deposits, you can toggle the feature ON or OFF.

NOTE: You can adjust the deposits settings for future deposits. Previous appointments will not be impacted or altered based on updated deposit settings.

A Deposit is required to reserve an appointment with a Professional. Deposits are paid by the client at time of booking, and go toward the total appointment cost. A client must enter a credit/debit card at the time of booking to confirm the appointment and pay the Deposit. Deposits are not refundable.

Booking An Appointment

Client Booked Appointment

During booking, a client will be prompted to pay upfront for their appointment. The upfront cost includes the deposit amount and the booking fee. 

Client’s can also view a breakdown of the total upfront cost on the booking screen under Payment Method – listed as “Total due now”.

Once the appointment is confirmed, you can view the payment confirmation for the Deposit and the remaining balance due at checkout, inside of the appointment details. 

Pro Booked Appointment

Deposits are not required for Pro booked appointments. If you would like to receive a Deposit during this time, you will need to request for the client to book the appointment directly.

Waiving A Deposit

Deposits are required at the time of booking for selected clients. 

If you prefer not to require a deposit for a particular client, you have the option to book the appointment yourself directly.

NOTE: If a client has been charged a deposit, you have the flexibility to issue a refund at any point before they proceed to checkout.

Adjusting Appointment Details

Before completing the checkout process, you have the option to modify the specifics of an appointment, such as the type of service and its cost. Any changes in the service total will be updated and shown at checkout, potentially changing the overall amount the client owes.

This will not require the client to pay an additional deposit.

Rescheduling An Appointment

Both you and your client have the flexibility to reschedule an appointment prior to the service date. Any booking fees and deposits will be automatically applied to the newly scheduled appointment.

If your client cancels the appointment completely and reschedules, they will be required to pay a deposit for the new appointment, resulting in two separate deposit charges. You have the ability to issue a refund on the original deposit charge in this event.

NOTE: Appointment details cannot be altered when a client reschedules an appointment with a Deposit.

How to Adjust the Deposit Amount - for all services

While we will initially set a recommended deposit for your services, you can update the deposit to be up to 50% of your total service, or a flat fee up to 50% of the service in the Settings menu. 

Your deposit amount must be above $1, and StyleSeat will lower your flat fee when it costs more than half of the service you apply it to. 

Note: You can adjust the deposits settings for future Deposits. Previous appointments will not be impacted or altered based on updated deposit settings

How to Exclude Deposits at the Service Level

You can avoid requiring a Deposit for a specific service(s).

Under the Service Menu, select the service you would like to waive the Deposit for by toggling OFF Require Deposit and then confirm your selection by clicking Save Changes

Once the Deposit is paid, funds will be available for payout on your Next Scheduled payout or Instant Payout. The remaining balance for the appointment will be available for payout after checkout.

You can view your Deposit earning under the Earnings and Card Transactions tab.

Funds collected through a Deposit will be included in your Net Earnings. 

For a detailed breakdown of your Deposit earnings on an appointment level, go to Card Transactions. From here you will be able to see which appointment and client has paid a Deposit.

Deposits are non-refundable. If a client cancels an appointment, they will not be eligible for a refund unless approved by their Professional or StyleSeat. If you would like to issue a refund to a client, open the appointment details and select Refund.

No-Show/Late Cancellations

Any deposit amount collected for the appointment will be applied towards the no-show or cancellation fee. You will be able to charge for any fee amount exceeding the deposit amount.

What if I want to adjust the Deposit amount?

You can update the deposit to be up to 50% of your total service, or a flat fee up to 50% of the service in the Settings menu. Your deposit amount must be above $1, and StyleSeat will lower your flat fee when it costs more than half of the service you apply it to. 

Can clients book a Klarna appointment if I have Deposits turned on?

Klarna is currently not available for appointments with deposits.

Can I use Tap to Pay to check out an appointment?

Tap to Pay on iPhone is currently not available for appointments with deposits.

Can a client pre-pay for the entire appointment?

Pre-pay/request-to-pay is currently not available for appointments with deposits.

What happens if a client books a Smart Priced appointment?

When a client books a Smart Priced appointment, they will need to pay the deposit on the total appointment cost (including the price increase). The Smart Pricing fee will be deducted from your payout after checkout.

What happens if a client books a New Client Connection appointment?

When you receive a new client through our New Client Connection, they will need to pay the deposit at the time of booking. The New Client Connection fee will be deducted from your payout after checkout.

How do I refund a client's deposit?

If you would like to issue a refund to a client, open the appointment details and select Refund.

What happens to the deposit if the appointment is canceled?

Deposits are non-refundable. If a client cancels an appointment, they will not be eligible for a refund on the Deposit unless approved by their Professional or StyleSeat. 

If you would like to issue a refund to a client, open the appointment details and select Refund.