Deposits | Information For Professionals

StyleSeat Deposits! Protect your time and your bottom line with StyeSeat Deposits!


Designed with your business needs in mind, this innovative tool is here to significantly reduce last-minute cancellations and eliminate the stress of no-shows, ensuring that your time and expertise are always respected and compensated. Here’s what you have to look forward to:


  • Drive down last-minute cancellations and compensate for no-shows.
  • Ensure new clients will make their scheduled appointments.
  • Protect high-cost, time-intensive services with upfront partial payment.


Eligibility 

In order to access this feature, you need to be subscribed to the Premium plan and have payments enabled.


Deposit Settings

Updating Settings


  1. Go to Menu
  2. Click on Payments & Policies
  3. Select Deposits




Turning Deposits ON/OFF


Under Require Deposits, you can toggle the feature ON or OFF.


NOTE: You can adjust the deposits settings for future deposits. Previous appointments will not be impacted or altered based on updated deposit settings.


Deposits Policy

A Deposit is required to reserve an appointment with a Professional. Deposits are paid by the client at time of booking, and go toward the total appointment cost. A client must enter a credit/debit card at the time of booking to confirm the appointment and pay the Deposit. Deposits are not refundable.

How It Works

Booking An Appointment


Client Booked Appointment


During booking, a client will be prompted to pay upfront for their appointment. The upfront cost includes the deposit amount and the booking fee. 



Client’s can also view a breakdown of the total upfront cost on the booking screen under Payment Method – listed as “Total due now”.



Once the appointment is confirmed, you can view the payment confirmation for the Deposit and the remaining balance due at checkout, inside of the appointment details. 



Pro Booked Appointment


Deposits are not required for Pro booked appointments. If you would like to receive a Deposit during this time, you will need to request for the client to book the appointment directly.


Waiving A Deposit


Deposits are required at the time of booking for selected clients


If you prefer not to require a deposit for a particular client, you have the option to book the appointment yourself directly.


NOTE: If a client has been charged a deposit, you have the flexibility to issue a refund at any point before they proceed to checkout.


Adjusting Appointment Details


Before completing the checkout process, you have the option to modify the specifics of an appointment, such as the type of service and its cost. Any changes in the service total will be updated and shown at checkout, potentially changing the overall amount the client owes.


This will not require the client to pay an additional deposit.


Rescheduling An Appointment


Both you and your client have the flexibility to reschedule an appointment prior to the service date. Any booking fees and deposits will be automatically applied to the newly scheduled appointment.


If your client cancels the appointment completely and reschedules, they will be required to pay a deposit for the new appointment, resulting in two separate deposit charges. You have the ability to issue a refund on the original deposit charge in this event.



NOTE: Appointment details cannot be altered when a client reschedules an appointment with a Deposit.
Customizing Your Deposit Settings


How to Adjust the Deposit Amount


While we will initially set a recommended deposit for your services, you can update the deposit to be up to 50% of your total service, or a flat fee up to 50% of the service in the Settings menu. 


Your deposit amount must be above $1, and StyleSeat will lower your flat fee when it costs more than half of the service you apply it to. 




Note: You can adjust the deposits settings for future Deposits. Previous appointments will not be impacted or altered based on updated deposit settings



Payouts and Earnings

Once the Deposit is paid, funds will be available for payout on your Next Scheduled payout or Instant Payout. The remaining balance for the appointment will be available for payout after checkout.


You can view your Deposit earning under the Earnings and Card Transactions tab.


Funds collected through a Deposit will be included in your Net Earnings


For a detailed breakdown of your Deposit earnings on an appointment level, go to Card Transactions. From here you will be able to see which appointment and client has paid a Deposit.


Cancellation Policy

Deposits are non-refundable. If a client cancels an appointment, they will not be eligible for a refund unless approved by their Professional or StyleSeat. If you would like to issue a refund to a client, open the appointment details and select Refund.


No-Show/Late Cancellations


Any deposit amount collected for the appointment will be applied towards the no-show or cancellation fee. You will be able to charge for any fee amount exceeding the deposit amount.


Frequently Asked Questions | FAQ

What if I want to adjust the Deposit amount?

You can update the deposit to be up to 50% of your total service, or a flat fee up to 50% of the service in the Settings menu. Your deposit amount must be above $1, and StyleSeat will lower your flat fee when it costs more than half of the service you apply it to. 


Can clients book a Klarna appointment if I have Deposits turned on?

Klarna is currently not available for appointments with deposits.


Can I use Tap to Pay to check out an appointment?

Tap to Pay on iPhone is currently not available for appointments with deposits.


Can a client pre-pay for the entire appointment?

Pre-pay/request-to-pay is currently not available for appointments with deposits.


What happens if a client books a Smart Priced appointment?

When a client books a Smart Priced appointment, they will need to pay the deposit on the total appointment cost (including the price increase). The Smart Pricing fee will be deducted from your payout after checkout.


What happens if a client books a New Client Connection appointment?

When you receive a new client through our New Client Connection, they will need to pay the deposit at the time of booking. The New Client Connection fee will be deducted from your payout after checkout.


How do I refund a client's deposit?

If you would like to issue a refund to a client, open the appointment details and select Refund.


What happens to the deposit if the appointment is canceled?

Deposits are non-refundable. If a client cancels an appointment, they will not be eligible for a refund on the Deposit unless approved by their Professional or StyleSeat. 


If you would like to issue a refund to a client, open the appointment details and select Refund.


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Modified on Thu, 06 Jun 2024 at 12:43 PM