Premium Appointments

Article summary: Learn about our Premium Appointments feature and how you can use it to make the most of your time.

One of the most important resources to manage for your business, is time. Your time is important and valuable, and we want to make sure you make the most of it. And our Premium Appointments feature is here to help you do exactly that.

What is a Premium Appointment?

When you have your hours of availability set on your profile, this lets clients know what days and what times you are available. However, in some cases they may really want to book with you, but at a time you aren’t currently available. In those cases they have the option to request a Premium Appointment, which is any appointment requested outside of your listed availability.

How Premium Appointments Work

If a client wants to book a time outside of your availability, they will have the option to request a Premium Appointment, at a 20% upcharge on the standard service cost. If they agree to pay that additional upcharge, you will then receive a notification letting you know the Premium Appointment has been requested. 

When you receive this request, you’ll have the option to either accept or decline the appointment. If you do accept, the client will receive a notice, and will be instructed to pay for the service in advance to ensure that they are committed to show up to the appointment, if you are going out of your way to take it outside of your usual hours. If the client does not pay within 48 hours of the appointment being accepted, it will automatically be canceled.

If payment is accepted and the appointment proceeds, we will take a small percentage of the upcharge amount. For Pros on the Premium Plan, we take 33% of the 20% upcharge, and for Pros on our Basic Plan, we take 15% of the 20% upcharge. On either plan, the fee is always less than the extra you make, so you always make more money on a Premium Appointment!

NOTE: Keep in mind that the standard processing fee does also apply as well.