StyleSeat Messaging

Article summary: How to message clients through your app, view message inbox, and respond to messages.

Endless calls, texts, and DMs can be overwhelming. With StyleSeat Messaging, you can consolidate your client conversations in one easy-to-manage place. Message your clients directly through our messaging tool located inside your account.

Why use Messaging

Secure new clients. 

Uncertainty is the number one thing standing in the way of new client bookings. Many clients aren’t sure which service to book, what’s included in the service, or if their professional will even show up. Getting their questions answered can be key to turning a profile view into a client booking. Clients who use Messaging are 3x more likely to book.

Consolidate your messages into one easy-to-manage place.

Keeping track of text messages, calls, and DMs across multiple platforms can be overwhelming — and much easier to lose track of. With in-app Messaging, you have a record of all your conversations in one place. You no longer need to share your personal phone number, keeping business and personal messages separate.

Get on the same page with your clients.

Start off your new client relationships the right way by getting aligned. New clients and your regulars can share their latest photo inspiration. You can send any pre-appointment preparation and request new clients to fill out a form. Best of all, you can easily refer back to this in your inbox anytime.

How to view your Messaging inbox

You can now view messages from clients by clicking the chat icon at the top of your screen to navigate to your messaging inbox.

NOTE: messages are currently only available to view through the app and mobile web

How to respond to a message

After clicking into your message inbox you will be able to view and respond to messages. You will see a list of all your messages with a preview of the client's name and response.

FAQ

I'm participating in the Front Desk AI beta test group, what if I change my mind and want to opt out?

If you're a beta tester and wish to opt out of the test group, please contact our Support team for assistance.

How will I know when a client has sent a message?

When you receive a message, you’ll see a notification in your inbox (Inbox is located at the top of your screen). Depending on your notification settings, you will be alerted by push or SMS of a new message.

How can I reach out to a client?

Currently, clients will need to send a message to you first. If you already have a conversation started with your client, find their chat in your inbox. By clicking on the message, you will be able to view the full chat history with that specific client and add any new messages. 

How do clients message me?

Clients can message you through the Message button on your profile. Clients also have an inbox so they can easily view messages with you.

My inbox has not updated to the new Messaging feature — how do I get it?

Reach out to Customer Support, and we’ll get you set up right away.

How do I report a client's message(s)?

If a client violates our Terms Of Service regarding communication on the app, you can report the client to Support by clicking the “Report” icon inside of the message thread.