StyleSeat Messaging

Article summary: How to message a professional through your app, view message inbox, delete messages, and report a message to Support.

Send and receive messages with your professional directly through our messaging tool. Contacting a professional is as simple as sending them a quick message from the “message” icon on their profile.

Why use Messaging

Share service inspo photos and decide on your next look

Share inspo photos with your professional to chat through your next look, and get clarity on which service you should book

Prepare before the appointment

Easily communicate with your professional before an appointment to ask questions about how to prepare and what to expect for your upcoming appointment. Coordinate instructions to navigate to your appointment, and more detailed info about the Pro’s location.

Build trust with your professional 

Start the introduction before you arrive at the appointment to get a feel for your professional and their style.

How to send a message

You can message your professional through the Message button on their profile. Once clicked, you will be directed to a message screen to write and send your message directly from the app/mobile web.

How to view a message - go to your messaging inbox

You can view your sent messages from the Inbox icon at the bottom bar on your screen. Once clicked, this icon will direct you to your message inbox. If a professional responds to your message, you will see a notification alerting you of an unanswered message next to the Inbox icon.

FAQ

How will I know if my professional responded to my message?

If a professional responds to your message, you will see a notification alerting you of an unanswered message next to the Inbox icon.

My professional hasn’t responded back to my message? What should I do?

Most professionals respond to messages in under 24 hours. If you have an urgent question or request, you can reach out to your professional by phone using the number listed on their profile.

How can I report a conversation to StyleSeat?

If a professional violates our Terms Of Service regarding communication on the app, you can report the pro to Support by clicking the “Report” icon inside of the message thread.