Trouble Logging in as a Client?

Article Summary: Troubleshooting tips and recommendations to help you get into your account if you are experiencing difficulty logging in.

How to Reset a Forgotten Password
  1. Click Log In
  2. Click Forgot Password

  3. Enter the email address associated with your account
  4. Click Submit
  5. You will receive an email with password reset instructions
I Can't Login. What Am I Doing Wrong?

There are 6 reasons that might explain why you’re having trouble signing into the StyleSeat app

  1. The username or password you are using may be incorrect. Double-check them both and try again.
  2. When signing up your original login email may have had a typo and you need to reset it once you are logged into your account.
  3. Passwords are case-sensitive, so ensure that you have entered them correctly.
  4. The email linked to your account in our backend may need to be updated. Please contact Support for assistance and we can update your email and you can request another code.
  5. The reset password email may be in your junk or spam folder.
  6. You may have opted out of receiving emails from StyleSeat which affects receipt of the password reset email and verification code.
I'm Not Receiving the SMS to Reset My Password

In order for StyleSeat to send you SMS messages, we need your permission. If you wish to receive SMS verification codes in the future, please follow these instructions on the app:

  • Tap on the menu on the top left of your screen
  • Tap My Account
  • Tap Contact Information
  • Enter a valid phone number that can receive SMS
  • Toggle SMS notifications to ON
  • Tap Save
Frequently Asked Questions | FAQ

How long until the verification code expires?

These codes expire within 2hr and if you don't happen to see one within that time frame, please check any spam or junk folder on your email account.

My account is locked from login failures 

When your account is locked, this is due to attempting to sign in too many times with the wrong credentials. The account will remain locked for up to 20 minutes. Once the account lock is lifted, click the Forgot your password? link and enter your username to have a password reset link emailed to you.

I’ve requested multiple codes and its not working

When you request multiple codes, you may be entering an expired code. A code expires each time a new one is requested. Please be sure to use the most recent requested code. Sometimes the code will not send after several requests back to back. You may need to reach out to Support after several requests for further assistance. 

If you are unable to resolve the issue directly, please reach out to our Support team, and we'd be happy to assist you! 

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Modified on Wed, 07 Feb 2024 at 11:41 AM