How To Block A Client

Article summary: Learn how to block a client in your list from booking

We know that sometimes a Pro and Client may not be a good fit for each other. If you want or need to prevent a client from booking with you again, we built in the option to block a client in your list.

Blocking A Client

1. Go to the Clients tab of your profile and find the client that needs to be blocked

2. Click on the Edit button in the top right of your screen

3. From the Edit Client window, click the Block option at the top of the window

4. Fill in the reason for blocking the client, then click Submit in the top right

Notes:

• The block will be applied to the existing client account. It is possible that a blocked client could create another account, and if this happens and you continue to have issues with the client, please do not hesitate to send in a ticket and let us know, and our Compliance team can help to monitor the situation

• If you just need to remove a client from your list without blocking them from booking, you can check out how to delete a client in THIS ARTICLE.