Article Summary: Explore how New Client Connection works, including eligibility requirements, fee breakdown for each plan, how to request a correction if you know the client, requesting a refund on the one-time new client fee, and other frequently asked questions.
Finding quality clients can be difficult and time-consuming — that’s exactly why we created our New Client Connection program. Expand your reach and attract new clients effortlessly. Let us handle the marketing while you build lasting connections, increase your revenue, and enjoy a fully booked schedule.
How It Works
Get Discovered
Benefit from the millions of clients actively seeking services on StyleSeat each month. Through New Client Connection, we amplify your profile, ensuring you're a top choice for those high-quality clients while you remain devoted to your expertise. We invest in Google Ads, digital and social media marketing, and more to connect you with quality clients and ensure your calendar is consistently booked. Focus on delivering exceptional services while we take care of bringing new clients to you. Pay only once for a lifetime of recurring revenue.
Increase Your Earnings and Clientele
After that first appointment, you keep the client for life and the full cost of all future appointments. The average client spends $400 a year so that one-time payment turns out to be a great investment.
Build Long Term Relationships
We’ll continue working for you even after the appointment is over by encouraging your new client to leave a 5-star review, pre-book their next appointment with you, and refer you to their friends.
Depending on the plan you are on, you may have options to customize this feature. For more information on how New Client Connection works for your specific plan, click here.
In order to access New Client Connection, to bring new clients your way, you will need the following:
- Must have payments enabled. Click here for instructions on how to set up payments.
- All New Client Connection appointments must be checked out through StyleSeat.
NOTE: For detailed information on how New Client Connection works for your specific subscription plan, click here.For detailed information and a breakdown of the one-time New Client Connection fees, click here.
$35/monthly Premium Plan:
- 35% one-time New Client Connection fee (service cost only) from the first appointment with a new client StyleSeat sends you (max $50 fee).
$0/monthly Basic Plan:
- 25% one-time New Client Connection fee (service cost only) from the first appointment with a new client StyleSeat sends you.
The average client spends $400 a year so that one-time payment turns out to be a great investment.
We want to make sure we don’t incorrectly take credit for making a new connection. If any of your clients are incorrectly marked as new, you have a few options:
Accept/Decline Client Pop Up
A modal will pop up to accept or decline the new client. If you believe there was a mistake in the client showing up as new, we recommend clicking I know this client.
Requesting a Correction Through the Appointment Details
1. Click on the appointment in your calendar
2. Click the tag New Client from StyleSeat
3. Click Request Correction
From there you will be prompted to send in a ticket to our support team to request to disable or reverse the one-time New Client Connection fee.
Send an Email Directly to Support
You can also request a correction by contacting StyleSeat Customer Support directly.
For instruction on how to report you know the client, view Reporting A Correction “I Know This Client” above.
- If you paid the fee upfront (when you accepted the new client): You can click on the New Client from StyleSeat tag which will lead to a prompt to request a correction. Once we receive the ticket, we will review the request and if approved, issue a refund for the fee. If you run into any issues or need further support, contact StyleSeat Customer Service.
- If your fee was deducted after checkout: If the one-time New Client Connection fee was deducted from the revenue from an appointment with a client that was not new, we will gladly issue a refund for the fee. Use the same link in the appointment details to reach us or contact StyleSeat Customer Support directly.
What if my client doesn’t show up for the appointment?
If your client was successfully charged a No-Show or Late-cancel fee, the one-time New Client Connection fee is deducted from the total charge. If you paid the fee upfront, there may need to be an adjustment made to the fee in the case of a late-cancel appointment. If you feel a mistake was made, contact StyleSeat Customer Service.
What if my client or I need to cancel the appointment?
If you were charged a one-time New Client Connection fee upfront, the fee will be refunded if the appointment is canceled outside of the 24-hour window. However, if you charge the NSLC fee to the client, the fee will still apply. If you feel a mistake was made, contact StyleSeat Customer Service.
Why did my new client receive a 15% discount? Is this an additional fee?
Sometimes a new client receives a 15% discount as an incentive to book you for the first time, this is at no additional cost to you. The one-time New Client Connection fee that you already pay covers the discount that the client receives. The other portion gets reinvested into more marketing.
How can I make sure my own clients don’t get marked as new from StyleSeat?
While we cannot guarantee that a mistake won’t be made, there are several ways that we can identify that a client has previously been in contact and therefore has not been brought through the program. Here’s how:
- The client has favorited your profile prior to booking
- The client used your direct link that was shared with them via text from you or on your personal website
- You already have a client listing for the client with their contact information.
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Modified on Fri, 22 Sep 2023 at 02:36 PM