How to Claim a Client From New Client Connection

We want to make sure we don’t incorrectly take credit for making a new connection. If any of your clients are incorrectly marked as new, you have a few options: 

Accept/Decline Client Pop Up

A modal will pop up to accept or decline the new client. If you believe there was a mistake in the client showing up as new, we recommend clicking Decline >> I know this client.

You will then have the opportunity to resolve the mistake and instantly remove the New Client Connection for your client by verifying the clients phone number.

NOTE: You will have a few chances to enter the phone number to verify.

Requesting a Correction Through the Appointment Details

1. Click on the appointment in your calendar

2. Click the tag New Client from StyleSeat

3. Click Request Correction

From there you will be prompted to send in a ticket to our support team to request to disable or reverse the one-time New Client Connection fee.

Send an Email directly to Support

You can also request a correction by contacting StyleSeat Customer Support directly.

If the one-time New Client Connection fee was deducted from the revenue from an appointment with a client that was not new, we will gladly issue a refund for the fee. Use the same link in the appointment details to reach us or contact StyleSeat Customer Support directly.

Why is there a New Client Connection fee attached to an appointment with a client I’ve already serviced?

The New Client Connection Fee is a one-time fee when we connect a new client to you. If it isn’t collected at the first appointment with that client, don’t worry—it will automatically be applied to a future appointment with that client. This ensures the fee is collected only once, regardless of when the client completes their first paid appointment.

This new client was referred to me by one of my existing clients. Why is there a fee?

StyleSeat’s Referral Program incentivizes your existing clients to share your profile with other clients via a referral link. New clients who book using that referral link are given a 15% discount covered by StyleSeat. In these cases, this promotional discount helped incentivize clients to book the appointment.

If the new client was brought to you purely via word of mouth and did not discover your business through StyleSeat’s Referral Program, we will gladly issue a refund for the fee. Use the same link in the appointment details to reach us or contact StyleSeat Customer Support directly.

I sent this client my booking link. Why is there a fee on their appointment?

While we can’t guarantee that mistakes won’t occur, clients who book directly using your booking link should not be marked as new clients from StyleSeat. However, if a client clicks your link but then navigates away before booking, they may accidentally be marked as a new client from StyleSeat. To avoid this, we recommend reminding your clients to click your direct booking link right before booking and stay on your StyleSeat profile until the appointment is confirmed.