Booking Fee

Article Summary: Information on fees applied at time of booking for clients.

Why am I charged a booking fee?

• We always aim to provide a smooth booking experience from reminders to re-book, to paying for an appointment in just a few taps. 
• In order to provide a safe and secure platform for both our clients and professionals, StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. This will require a credit/debit card to be added at the time of booking. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use.  
• If your Pro cancels your appointment outside of their no-show/late cancelation policy window, the booking fee will be refunded back to your card. If the appointment is rescheduled, you will not be charged a new booking fee.
• For some appointments, an additional authorization may appear on your bank statement. This is a temporary measure to ensure that the card used for booking has adequate funds for the service(s) scheduled.  An official charge to your card will be applied at checkout once the final service total is determined by your professional.

Refunds

• If your Pro cancels your appointment outside of their no-show/late cancelation policy window, the booking fee will be refunded back to your card. 
• If the appointment is rescheduled, you will not be charged a new booking fee.
• If you cancel an appointment, you will not be eligible to receive a refund. 
• If you feel you need a refund for a booking fee, feel free to contact StyleSeat Customer Service.

Frequently Asked Questions | FAQ

I rescheduled my appointment. Why was I charged another booking fee?

Whenever a new appointment is booked with a professional on StyleSeat, a booking fee is charged. To avoid being charged a second booking fee, be sure to follow the steps in this article when rescheduling an existing appointment.

My Professional canceled the appointment. Why hasn't my booking fee hasn't been refunded?

If your professional cancels your appointment outside of their No-Show/Late Cancellation Policy window, you will automatically receive a refund for your booking fee. Please allow 5-10 business days for the refund to appear on your bank statement.

I canceled my appointment more than 24 hours before the appointment. Where is my refund?

The booking fee is non-refundable. Booking fees are only eligible for a refund if your professional cancels the appointment.