What if I Cancel Late or Do Not Show Up to My Appointment

Article Summary: Your professional may enforce a No-Show/Late-Cancellation Policy. This means that if you cancel within 24 hours of the appointment start time or miss your appointment, your card will be charged a percentage of the service cost.

How it works

If your professional enforces a cancellation policy, you may be responsible for a fee if you cancel within 24 hours of the appointment or if you miss the appointment. The card used to book the appointment will be charged according to the following if your professional enforces a cancellation policy:

Strict Policy: 50% late-cancel, 100% no-show
Moderate Policy: 25% late-cancel, 50% no-show

Clients agree to the policy at the time of booking, so they are responsible for the fee incurred in the event of a late-cancel or no-show. If your card does not have sufficient funds to cover the fee, your ability to book again may be compromised.

NOTE: Cancellation policies are set up by each individual professional, StyleSeat does no influence a professional's decision to enforce a cancellation policy. All charges are collected directly by your professional.

Locate Your Pros Policy

When your professional has a Cancellation Policy set up, it will be displayed on their booking page.

When you book an appointment within 24 hours of the start time, you will be notified in the booking flow prior to confirming the appointment that you will be responsible for a fee in the event that you cancel the appointment.

If you attempt to cancel your appointment within the 24-hour window, you will be notified prior to confirming your cancellation that you will be incurring the fee. You may reach out to your professional to request that they cancel the appointment and waive the fee. However, if they are unable to accommodate your request, you will be responsible for the fee.

Frequently Asked Questions | FAQ

I canceled my appointment immediately after I booked it, will the late-cancel fee be refunded?

If you booked the appointment within 24-hours of the start time, you will be charged a fee to cancel even if you do so right after you booked it.

Can the late-cancel fee be applied to a future service?

The late-cancel or no-show fee does not apply to a future service. You may contact your professional to ask if they can accommodate a request to apply the fee to a future service.

How can I get a refund for my late-cancel or no-show fee?

StyleSeat is the tool beauty and wellness professionals use to manage their business, including charging clients so we are unable to provide refunds or stop payments on their behalf. Please reach out to your professional directly if you need to request a refund.

What if my professional did not provide a location so I was charged a fee to cancel?

Best practice is to be sure to get all of the important details about your appointment location prior to the 24-hour window so you will have time to cancel without incurring a fee in the event that there are any issues. If you feel a no-show or late-cancel fee was inappropriately processed, please contact StyleSeat Customer Service and include the following details:

Appointment date
Professional name
Why you are requesting a refund

What if my pro is a no-show?

If your professional does not show up for your appointment and you are charged, please contact StyleSeat Customer Service and include the following details:

Appointment date
Professional name

My card does not have funds - how do I update the card to pay for fees?

If your payment declines when the NSLC fee is attempted, you can update your card by the following steps:

Go to My Account
Select Payment Method
Click the + to add a new card

Will my booking fee be refunded for a late-cancel or no-show appointment?

The booking fee is not refundable for late-cancel or no-show appointments. The booking fee will only be refunded if the appointment is canceled by your professional prior to the 24-hour window preceding the appointment time.

Modified on Fri, Apr 19 at 2:48 PM